Michael Jay Head
Dallas, Texas
214-808-9436
Michael@HeadSmartGroup.com

Certified Communication IQ Trainer / Coach

Microsoft Certified Trainer since 1993
Consultant / Event Speaker / Trainer


Individual and group coaching using the CIQ™ methodology. Interpret the Communication IQ™ Profile in person and virtual Communication IQ™ Workshops with engaging experiential learning. Facilitate sessions for companies that want to raise their Communication IQ™. 

What's the result for the company?
Improved supervisor/employee interactions
Enhance the effectiveness of team communication
Enable a company to facilitate improved interpersonal and professional communication
Give the sales team an edge when approaching customers
Incorporate the Communication IQ™ tool as part of developing high potentials and new supervisors.

Most relationships fail because of miscommunication and misunderstanding; in fact, management consultant and author Peter Drucker says that over 80% of management problems are a result of faulty communication. The solution? We need to understand ourselves and others and learn to bridge the gaps.


With over twenty five years as a Microsoft Certified Trainer and network design consultant Michael also provided training to Microsoft Support World wide, IBM Global Support, Dell Computers, specializing in Network Management technologies. He has also been a speaker at national technology events and on television programs. Michael's unique training style blends technology with unique insights to provide a Edutainment experience that provides for high student learning retention and attention.

See Student Comments on this site.




Microsoft Certified Trainer / Michael Jay Head
Course List



Course 20703-1

Administering System Center Configuration Manager



Course 10748
Deploying System Center 2012 Configuration Manager 




Server 2019 Courses


Course WS-011T00-A

Windows Server 2019 Administration




Server 2016 Courses


Course 20740

Installation, Storage, and Compute with Windows Server 2016


Course 20741

Networking with Windows Server 2016


Course 20742

Identity with Windows Server 2016




Windows 10 Courses

Course MD-100
Windows 10 Track

Course MD-101
Managing Modern Desktops



Azure Courses


Course AZ-104

Microsoft Azure Administrator


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